The objective of the ePerolehan Call Centre is to optimise customer satisfaction of the ePerolehan community through guidance and advice towards resolution of any system related issues.

This facility operates from 7.00 AM to 11.00 PM and is accessible via online application, e-mail, telephone and facsimile.

Feedback collated on issues and enquiries on ePerolehan received by the centre is captured in the following channels and responses: